Refund policy

Refund & Returns Policy

At Freda Coffee Ltd, every bag is roasted in small batches and packed fresh to order. Coffee is a perishable product, and because of this we handle returns slightly differently from non-food items.

Can I return my coffee?

Due to the perishable nature of roasted coffee, we are unable to accept returns on opened bags.

If your coffee arrives damaged, incorrect, or there is an issue with your order, please contact us within 7 days of delivery at info@freda.coffee with your order number and a brief description of the problem. We will always do our best to resolve it quickly.

Unopened bags may be returned within 14 days of delivery, provided they are sealed, unused and in resaleable condition. Return postage is the responsibility of the customer unless the item is faulty or incorrect.

What if I don’t like the taste?

Coffee is subjective. Factors such as brew method, grind size, water quality and recipe can significantly affect flavour.

If you’re not getting the result you expected, please reach out. We are always happy to offer brewing advice and help you dial in your coffee. In many cases, small adjustments make a big difference.

If there is a genuine issue with the coffee, we will refund or replace it as a gesture of goodwill. Our goal is always to make things right.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 7 days with photos where possible. We will arrange a replacement or refund promptly.

Subscription Orders

Subscription coffees can be cancelled or amended at any time before the next billing date. Once an order has been roasted and dispatched, it cannot be returned unless faulty.

Our Approach

We are a small, independent roastery and we stand behind every coffee we send out. If something isn’t right, we want to know. While we cannot accept returns on opened coffee for resale reasons, we will always act fairly and reasonably to resolve genuine concerns.