Cancellation policy

Purchase Options Cancellation Policy

Effective Date: Feb 2026

This policy applies to all subscription and recurring purchase options offered by Freda Coffee Ltd.

Subscription Cancellations

You may pause, amend or cancel your subscription at any time through your account portal.

To avoid being charged for your next order, changes must be made before your next billing date. Once payment has been processed, the upcoming order will be prepared for roasting and cannot be cancelled.

After Roasting and Dispatch

All subscription coffees are roasted fresh to order. Once a subscription order has been roasted and dispatched, it cannot be cancelled or returned unless the product is faulty or incorrect.

Failed Payments

If a subscription payment fails, we may attempt to process payment again. If payment cannot be completed, your subscription may be paused or cancelled.

Our Approach

We understand that circumstances change. As a small, independent roastery, we aim to be fair and reasonable. If you need assistance managing your subscription, please contact us at info@freda.coffee and we will be happy to help.

Nothing in this policy affects your statutory rights under UK consumer law.